Customer story

More time for local citizen care by automating accounts payables

Skive municipality want more. And the path forward has been struck. Now it’s time to dial up automation even further. That is, the FULL automation with which invoices no longer need to be handled through employee resources (apart from the mandatory random tests and management inspection), Anette Andersen predicts.

Intro

In November of 2018, Skive municipality signed a deal with Kaunt to deliver automatic bookkeeping of ingoing invoices. Kaunt’s solution, which is based on cunning use of artificial intelligence, was the perfect answer to Skive municipality’s need to simplify the administrative processes of the municipality.

Challenge

The city council has decided that Skive municipality is to cut expenditures by 10 million DKK, equivalent to 0,5% of the full budget. Furthermore, in Skive municipality, there is a constant focus on optimizing and making things smarter. That’s why it has been decided to utilize technological possibilities to the fullest to ensure that resources are freed up for local citizen access processes.

Solution

Anette Andersen, head of the auditing department at Skive municipality, knows that a number of municipality employees have requested becoming a part of projects in which new technology plays a crucial role. That’s why she has also (almost) only seen Kaunt getting warm welcomes – or “Enver”, as Skive municipality has dubbed the solution.

“It has been an exciting journey for all of us”, says Anette Andersen.

Suddenly, we have been challenged on our own habits and routines when we have observed “Enver” book our invoices, and at the same time we have gained insight into how on an internal level, we can work towards simplifying the balance plan simplify the handling of the invoices that are not handled by “Enver”, as well as changing specific workflow procedures in our neck of the woods”.

Anette Andersen, Head of the auditing department
– Skive municipality

Lone Sejersen of Citizen Service in Skive municipality, one of the essential employees reaping the benefits of the solution, says:

 

“To me, the implementation of Kaunt has meant more time each day for projects that are closer to the citizens. Kaunt resolves the invoices that I would otherwise spend time handling on a daily basis. Instead, now, I can devote time to the projects that I’m passionate about, and that in the end produce more value for the citizens of Skive municipality and those of us employed by the municipality.”

 

Lone Sejersen works at Citizen Service in Skive municipality and is responsible for the leading transformation as well as taking care of a number of invoices every day. As early as 2018, Skive municipality decided to invest in Kaunt (then Enversion A/S), with the purpose of freeing up internal resources and embarking on a “digital journey” to the benefit of the municipality in general, and not least to those employees involved daily in projects which technology can help solve.

 

Skive municipality want more. And the path forward has been struck. Now it’s time to dial up automation even further. That is, the FULL automation with which invoices no longer need to be handled through employee resources (apart from the mandatory random tests and management inspection), Anette Andersen predicts.

 

Anette Andersen continues:

We don’t want the middle-of-the-road solution with booking suggestions. The reason we think “Enver” does such a good job is that “Enver” wraps up the task completely and forwards the invoices for automatic payment after processing. Now, we’re looking ahead to the next leg of the journey.”

Curious?

Reach out to CEO Frank Aaquist at +45 20 69 18 68 or faq@kaunt.com. We offer a non-committal presentation of options online – but we’d also love to drop by and talk it through over a cup of coffee!